Kelly Stephenson Hook, BSN, RN, CSA, the owner of ComForcare SW Missouri, is a registered nurse that takes pride in meeting with clients and personally reviewing cases prior to beginning service. Initial interviews are done with clients in their homes so that we can get a more complete picture of what types of in-home care will be needed. After assessing the home and the client’s condition, a caregiver is assigned based on specific personality traits and areas of expertise. A personalized in-home care schedule is created based on both stated and perceived needs, and is implemented after approval from the client and any concerned family members. Kelly and her team are always available to make changes or answer questions about service, and we do periodic check-ins to ensure client satisfaction.
The ComForcare SW Missouri difference is mainly in the hiring and training of our caregivers. We use a 10-step hiring process to ensure that caregivers are not only capable, but also kindhearted. After hiring, caregivers receive extensive training on many different facets of senior care. Training is not a one-time occurrence, but is continuous as new ideas and methods are introduced in order to better serve clients. All caregivers are insured, so clients and their family can rest easy knowing that senior personal care is in the hands of trusted professionals.